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Coppergoose
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San Hing deposit refund
Aug 9th, 2020 at 1:36am
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Has anyone received theirs?

Thank you.
  
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hongkongpauli
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Re: San Hing deposit refund
Reply #1 - Aug 11th, 2020 at 1:12am
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No, I sent an email and received an automated response that the staff are working remotely, hence there will be a delay with the refunds.
  
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Wu Ming
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Re: San Hing deposit refund
Reply #2 - Sep 21st, 2020 at 2:48am
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Same status in September. Did SH disappear with the money? DBN office closed, phone disconnected, automated email replies only.

Interesting enough DSG did accept our application for refund. But then doesn’t acknowledge any capability for a status update. Why to act as a front then?
« Last Edit: Sep 21st, 2020 at 7:51am by Wu Ming »  
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Xxxx
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Re: San Hing deposit refund
Reply #3 - Sep 21st, 2020 at 3:41am
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Yes, same here, haven't got any update and impossible to contact anyone.

Has anybody got their refund since July actually ?
  
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Coppergoose
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Re: San Hing deposit refund
Reply #4 - Sep 22nd, 2020 at 2:29am
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Call City Management. They are responsible for oversight of contractors.

I have been told mine would come end September.
  
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JojoS
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Re: San Hing deposit refund
Reply #5 - Sep 22nd, 2020 at 4:36am
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It was interesting that to complete DSG registration, the San Hing closing bill needed to be paid in full and not debited from the deposit. Hope we get our deposit back someday.
  
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Coppergoose
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Re: San Hing deposit refund
Reply #6 - Sep 22nd, 2020 at 5:50am
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JojoS wrote on Sep 22nd, 2020 at 4:36am:
It was interesting that to complete DSG registration, the San Hing closing bill needed to be paid in full and not debited from the deposit. Hope we get our deposit back someday.


I actually might still have a credit with old San Hing!

Something's not quite right in the State of Denmark!
  
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Coppergoose
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Re: San Hing deposit refund
Reply #7 - Oct 8th, 2020 at 10:47am
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Coppergoose wrote on Sep 22nd, 2020 at 2:29am:
Call City Management. They are responsible for oversight of contractors.

I have been told mine would come end September.


Still nothing.  Embarrassed

What can we do?
  
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twinkleberry
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Re: San Hing deposit refund
Reply #8 - Oct 8th, 2020 at 1:10pm
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I wrote a week ago to City Management pointing out that the change of supplier occurred at their behest and also they have oversight of the businesses in DB

I settled my gas bill the day that the service provider changed and yet I have still not had the refund. Ridiculous

Had a letter 2 days ago from CM that the refund cheque would be issued on 9th Oct...will keep you posted and suggest letters are written to CM
  
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Wu Ming
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Re: San Hing deposit refund
Reply #9 - Oct 9th, 2020 at 4:22am
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Finally received our check last week. I must say opacity of customer service made me think I will be reading about reasons for the take over in the news.
  
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Xxxx
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Re: San Hing deposit refund
Reply #10 - Oct 16th, 2020 at 12:59am
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Thanks for the update. I'll stay hopeful then, still waiting for it.
  
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Coppergoose
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Re: San Hing deposit refund
Reply #11 - Oct 16th, 2020 at 2:30am
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Call 2238 3601
  
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Coppergoose
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Re: San Hing deposit refund
Reply #12 - Oct 16th, 2020 at 2:31am
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twinkleberry wrote on Oct 8th, 2020 at 1:10pm:
I wrote a week ago to City Management pointing out that the change of supplier occurred at their behest and also they have oversight of the businesses in DB

I settled my gas bill the day that the service provider changed and yet I have still not had the refund. Ridiculous

Had a letter 2 days ago from CM that the refund cheque would be issued on 9th Oct...will keep you posted and suggest letters are written to CM


Have you received it? Thanks for updating us.
  
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twinkleberry
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Re: San Hing deposit refund
Reply #13 - Oct 17th, 2020 at 1:04pm
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Nope nothing yet

Took another letter into City Management today Angry
  
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Coppergoose
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Re: San Hing deposit refund
Reply #14 - Today at 3:35am
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Coppergoose wrote on Oct 16th, 2020 at 2:30am:
Call 2238 3601


Mr. Wilson Chan is following up with San Hing but it seems excruciating.

  
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