I really can't help ranting about the staff manning the tills at Fusion. They are so horribly slow, almost lethargic when it comes to swiping and packing items.

Some of them almost seem to do it on purpose - they are so slow and sullen faced - it's not funny.

I have missed so many buses and have had to wait for the next one just because of their attitude. It's at least a 10 min wait at a till, even when there is just one person in front with 5 items! And they keep running off halfway between the swipes too!

I understand that they aren't paid very well and have to do long shifts. But surely there is a thing called prompt service, especially in a city like Hong Kong.

I wonder if any of you have faced similar issues.

the check out staffs are getting slower these days and some are really taking their very own sweet and delicate time to move..!!

And yes I have also seen customer in front of me when paying by cash, flip and flip the purse in search for the coins for the payment!!!

Talking about the check out ladies...

Learn to say "Faitit, faitit" - "faster faster"

The slow ones - avoid at all costs.

If someone flips around looking for coins, step up and breathe down their necks/ place my groceries on the counter to make a point.

Tell the cashier you are in a hurry to catch the bus/ferry which is usually true.

Some customers like to chat and the cashiers don't mind - so walk up and make noises to let them know you are waiting.

Try complaining to mgt - it does have an effect.

Try Wellcome instead. Generally the staff are very friendly and quick.

If you are complaining about the staff taking so long to scan and pack your groceries, perhaps you could pack them yourself while they are scanning ...

And, really, you people begrudge a customer having a chat with the teller??

I agree that they are slow but to me it looks like there are just not enough tellers on the registers. When I have been in there, there are often 4 people waiting on each till and there are only 3 tills open.  Don't know why the managers don't open more counters when there are lots of people waiting.

full moon wrote on Aug 1^st, 2010, 12:54pm:



thank you!! totally with you!
really hope you guys wont ever have to face actual problems!

Sounds like more cry babies in DB. I have missed buses because of people in line who don't move, can't find their money, or have too much in the basket. Cry cry cry!

How do you spend your minutes productively? Oh let me guess, like, lets say, turn on your laptop, log on to the db forum and whine about people who whine?   very productive 10 mins right there

senses, you don't understand. There is no difference between us.

I waste my time on the forum, you waste your time on the forum.

I cry about having to wait for a bus for 10 minutes, you cry about why I cried about having to wait for a bus for 10 minutes.

We are essentially the same, see?

Except that I don't bully people on the forum  

The good ones get promoted to admin. - Peter's Principle at work

Full Moon - no one said moving the line faster would fix all the problems. Some of us would like to just get on with it.

I have taken to stopping by another PNS before the ferry to avoid our local Fusion  

In the end, it's not that big a deal agreed just another one of those annoyances.

Anyway the comment I most often get from check-out gals is "Wish there were more like you!" said with a big grin   cos being nice, helpful and friendly does motivate them to work faster/better! One even told the supervisor off for delaying her while "customer is in a hurry and needs to catch the bus!" They appreciate customer using the octopus rather than fiddling with change.